Our Shipping and Return Rules
At Bud City UK, we provide fast, discreet, and trackable delivery across the UK to ensure your order arrives safely and on time. Our hassle-free return policy is designed to give you peace of mind, with secure packaging and reliable customer support every step of the way.
Shipping
We ship Monday through Saturday the shipping cut off time is 12.pm Central Standard Time. Please Chat With us For any questions about shipping. All orders are shipped discretely under the company name “FedEx, Royal Mail or UPS” in a plain white bubble mailer. All charges will show up on your credit card bill as: “Incense Online” and a tracking number will be provided to you.
Return
If you are not satisfied with your product we offer a 100% money back guarantee. You can return your item within 7 day’s for a full refund, the item should be unopened and still sealed for a full refund.
Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
We do not use cookies. And we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.